Frequently Asked Questions

Find Answers To All Your Questions

1. Are LEAOX products made of real leather?

Yes. All our products are fabricated in top quality real leather.

4. How do I place my order?

You can place your order as a registered user or even as a guest user. Just go to your favorite product and click on 'Buy Now'. You can then go to your cart and proceed to checkout. On the checkout page, you will need to add your personal details and shipping information.

 

2. When will LEAOX launch a new collection?

We will launch a new collection twice a year.
Our Spring/Summer collection launches around
May/June of every year and our Fall/Winter Collection launches in November/December. To get timely updates, please follow us on Facebook and Instagram. You can also subscribe instore or through our website to receive updates from us.

 

5. What should I expect once my online order is placed?

You will receive a confirmation email which will contain your order details. This email should arrive within a few minutes. If you do not receive a confirmation email, please contact us at info.leaox@gmail.com or via our business WhatsApp no.

3. Will the color of my purchase be exactly, the same as shown on website?

We try our best to accurately portray the colors of all our products online. However, colors may vary due to the resolution of your computer screen. As well, leather is a natural product and minor deviations in color are possible. In fact, they show the genuineness of the material.

6. What if I have forgotten my order number?

In case if you have misplaced your order number, please send an email to
Info.leaox@gmail.com. Please include your full name, mailing address, email address and the date you placed the order.

7. What is the delivery time for online orders?

Please allow a maximum of 5 working days for deliveries in Pakistan. For international orders, we usually ship the order within 2-3 working days but it could take up to 2 weeks for delivery via courier companies.

8.What kind of payments do you accept?

The LEAOX website accepts the following payment methods:
• online bank transfers
• easyPaisa
• and cash on delivery (for Pakistan only).

9. Where and how should I send the Online Bank Transfer for my order?

You can send the payment to our bank account:
Account Number: 98270107475555
IBAN: PK20MEZN0098270107475555
Account Title: Muhammad Imran Aslam
Bank Name: Mezan Bank Limited
Please send payment reference (screen shot/receipt copy) via email
(info.leaox@gmail.com) or WhatsApp
+92 335 277 1111 after payment transfer.

10. How do I track my order?

You can track your order anytime by logging into your account and clicking on 'Track my Order'.

11. How do I change or cancel my order?

If for any reason you would like to change or cancel your order, please write to us at info.leaox@gmail.com or send us a message on our business WhatsApp no. +92 335 277 1111 immediately after placing the order.
Please note that it is not possible to change or cancel your order after it has been personalized.